Refund & Cancellation Policy

Last updated: January 12, 2026

Our Refund Policy

At Bytewards Solutions (OPC) Private Limited, we strive to ensure complete customer satisfaction with our smart metering products and services. This policy outlines our procedures for refunds and cancellations.

Product Returns

You may return any unopened, unused product within 7 days of delivery for a full refund. To be eligible for a return:

• The product must be in its original packaging
• The product must be unused and in the same condition as received
• You must have the original receipt or proof of purchase
• All accessories and documentation must be included

Defective Products

If you receive a defective product, please contact us within 48 hours of delivery. We will arrange for:

• Free pickup of the defective item
• Full replacement or refund at your choice
• Express shipping for replacement products

Warranty Claims

All our smart meters come with a 1-year manufacturer warranty. During the warranty period:

• Manufacturing defects will be repaired free of charge
• Replacement will be provided if repair is not possible
• Warranty does not cover damage from misuse, accidents, or unauthorized modifications

Installation Services

For installation services, cancellations must be made at least 24 hours before the scheduled appointment. Same-day cancellations may incur a cancellation fee of up to 25% of the service charge.

Digital Services & Subscriptions

For our cloud monitoring and analytics services:

• Monthly subscriptions can be cancelled at any time
• No refunds for partial months of service
• Annual subscriptions can be refunded within 14 days of purchase
• Pro-rated refunds are not available for annual plans after 14 days

Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Non-Refundable Items

The following items are non-refundable:

• Custom-configured or specially ordered products
• Products that have been installed or used
• Products returned after the 7-day return period
• Products damaged due to customer mishandling

How to Request a Refund

To initiate a refund or return, please contact us:

• Email: bytewards@gmail.com
• Phone: +91 73855 16725
• Include your order number and reason for return

Contact Us

If you have any questions about our Refund and Cancellation Policy, please contact us at bytewards@gmail.com.